FAQs

Frequently Asked Questions – UrbanEcoRide

1. How long does it take to receive my e-bike?

Most orders are processed within 1–2 business days, and delivery typically takes 4–7 business days for standard shipping within the U.S. Expedited shipping is also available at checkout.

2. Do you ship internationally?

Currently, we only ship within the United States.

3. How far can I ride on a single charge?

Range depends on the model and riding conditions. Our e-bikes offer anywhere from 25 to 93 miles per charge, with dual-battery options providing longer distances.

4. What if my e-bike arrives damaged?

If your e-bike arrives damaged, contact us immediately at support@urbanecoride.com or +1 (502) 994-8332. We will guide you through the return, replacement, or repair process.

5. Can I return my e-bike if I change my mind?

Yes, we offer a 30-day return policy for most items, provided they are unused, in their original packaging, and in the same condition as received. Shipping costs may apply.

6. How do I claim a warranty?

Our e-bikes come with a warranty on frames, motors, batteries, and accessories. To claim a warranty, contact us at support@urbanecoride.com or +1 (502) 994-8332 with your order details and photos or videos if applicable.

7. How do I track my order?

Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

8. How do I contact customer support?

You can reach us via: