Warranty Policy

At UrbanEcoRide, we stand behind the quality and performance of our electric bikes and accessories. Our warranty ensures that you can ride with confidence.

1. Warranty Coverage

  • Frame: 1-year warranty against manufacturing defects.

  • Battery: 6-month warranty for defects in materials or workmanship.

  • Motor and Electrical Components: 6-month warranty against defects in materials or workmanship.

  • Accessories: 3-month warranty for included accessories (lights, chargers, etc.).

2. What’s Not Covered

  • Damage caused by accidents, misuse, neglect, or improper maintenance.

  • Normal wear and tear, including tires, brake pads, and chains.

  • Unauthorized modifications or repairs.

3. How to Claim Warranty

  • Contact us at support@urbanecoride.com or +1 (502) 994-8332 with your order details and a description of the issue.

  • Provide photos or videos if applicable to help us assess the problem.

  • Once approved, we will repair, replace, or provide guidance on the next steps for your warranty claim.

4. Important Notes

  • Warranty is only valid for the original purchaser and proof of purchase is required.

  • Shipping costs for warranty repairs may be the responsibility of the customer unless the product is defective or damaged on arrival.

We are committed to keeping you riding safely and confidently. If you have any questions regarding your warranty, contact us anytime at support@urbanecoride.com or +1 (502) 994-8332.